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  Name*: Contact No*:
  Branch:* City*:
  Branch Visit Date A/C No.*:
  CNIC No.*:
Which Service/Product of United Bank Limited are you availing at present?    
UBL Rupee Transactional Account (RTA) UBL Business Partner (Current Account)
UBL Profit C.O.D (Certificate of Deposit) UBL Wallet Visa ATM Debit Card
UBL Net Banking UBL UniFlex Savings
UBL Lockers UBL e-statement
UBL Cash Line UBL Business Line
UBL Address UBL Money
UBL Drive UBL Credit Card
UBL Signature Priority Banking    
Others (please specify)        
   
    How satisfied are you with our:-
                                                                            Customer Service Manager /                            Teller
                                                                      Customer Service Representative                        
Satisfied Dissatisfied Satisfied Dissatisfied
Accessibility
Product Knowledge
Appearance

Responsiveness
Timeliness
Cooperation
   
    Please rate your overall experience with United Bank Limited
 
  Excellent Good Fair Poor
In-branch ambience
Cleanliness of branch outdoor area
Waiting & sitting area
Appearance of Branch staff
Accessibility of Net Banking Services
ATM functionality
UBL Net Banking Services
Application Processing Time
Delivery of Welcome Pack/ Statements/ Markup Letter
Acceptability of UBL Credit Card / UBL Wallet Visa ATM / Debit Card at various retail outlets.
Drop Box facility for payment of bills
Cash counter service at branches
Satisfaction with the resolution of previous complaint (if any)
Any other comments/suggestions that you would like to share     
   
    What other products / services would you like UBL to offer?

    Are You Interested In availing any other product/service of United Bank Limited?

    Have you experienced UBL - Contact Centre?
           
Yes No          
If yes, please rate the phone bankers:
  Excellent Good Fair Poor
Courtesy
Accuracy of Information
Responsiveness
Product Knowledge
   
 
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